# 3DS Service Degradation

- Provider: [Marqeta](https://down.guide/marqeta)
- Level: confirmed
- Impact: Degraded
- lasted 1d
- started 2026-04-29 17:04 UTC
- 3DS
- id: DWN-fa8570df36
- Official page: https://stspg.io/33jnd2zp2m6x

## Updates from Marqeta
### 2026-04-29 17:04 UTC: investigating
Starting at 13:00 EST, 3DS is experiencing degraded performance that may cause challenge timeouts. Our engineering team is investigating the root cause. We will provide another update in approximately 30 minutes.

### 2026-04-29 17:32 UTC: investigating
3DS is experiencing degraded performance that may cause challenge timeouts and STIPs. Our engineering team is investigating the root cause. Next update will be in approximately 30 minutes or when new information becomes available.

### 2026-04-29 18:04 UTC: investigating
Our engineering team is actively continuing to investigate the root cause of the 3DS performance issue. Challenge timeouts and STIPs may still be impacting customers. We remain focused on resolution and will provide another update in approximately 30 minutes.

### 2026-04-29 18:35 UTC: investigating
Multiple teams are working together to investigate and resolve the 3DS performance degradation. Challenge timeouts and STIPs may continue to impact customers. We will provide another update in approximately 30 minutes.

### 2026-04-29 19:04 UTC: identified
Engineers have identified the root cause and are now working on a resolution. We will provide another update in approximately 60 minutes or when new information becomes available.

### 2026-04-29 20:08 UTC: identified
Our engineering teams remain focused on implementing the resolution. We will provide another update in approximately 60 minutes or when new information is provided.

### 2026-04-29 21:15 UTC: identified
Work continues toward a full resolution. We will provide the next update when new information becomes available.

### 2026-04-29 22:20 UTC: identified
Engineers have confirmed that the incident is now stabilized. We will provide a final update once full resolution is confirmed

### 2026-04-30 17:34 UTC: resolved
This incident has been resolved. Service has been restored and customers should no longer experience any impact.

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