- Level
- confirmed
- Worst impact
- Major outage
- Regions
- eu
What to do
Check whether you use Meilisearch Cloud in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3d 21h it lasted.
Anything that failed between 2025-12-04 17:54 UTC and 2025-12-08 15:26 UTC may need a replay.Subscribe to Meilisearch Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=meilisearch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Meilisearch Cloud 9
- update
We are aware of an issue with SSL errors that is affecting customers hosted on Frankfurt. We are currently investigating it.
provider
- update
We are still investigating the certificate issue, and we have possibly found a problem with the snis certificate parameter in Frankfurt.
provider
- update
We will proceed with a restart of some underlying load balancing components. This will cause downtime on our cluster.
provider
- update
We are seeing improvements after restarting our infrastructure components and continue to monitor the system.
provider
- update
We are still trying to identify the issue. We reached out for help to find the root cause. Instance routes are not correctly directed to the pods.
provider
- update
We have identified the root cause of the issue and are recovering the projects.
provider
- update
We have identified the issue and are deploying the fix to all the impacted instances. We are monitoring the fix and continue to measure the status of the different services.
provider
- update
We have deployed a fix to all instances in the Frankfurt region and service should now be back up for all services. We'll be monitoring the situation.
provider
- resolved
We are sharing with you this public incident report: https://meilisearch.notion.site/2025-12-04-Frankfurt-Cluster-incident-report-2c34b06b651f80569079d4a5ddd22d9a We understand how critical Meilisearch service is to our consumers and we sincerely apologize for this disruption.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-dc73035be7
Is Meilisearch Cloud still down?
No, this incident was resolved 2025-12-08 15:26 UTC. For Meilisearch Cloud's live state, see https://down.guide/meilisearch.
How long did it last?
3d 21h, from 2025-12-04 17:54 UTC to 2025-12-08 15:26 UTC, by the times Meilisearch Cloud posted.
What was affected?
Meilisearch Cloud named in eu.
What caused it?
Meilisearch Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Meilisearch Cloud's official status page, https://status.meilisearch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.