# Duplicated incoming ACH transactions

- Provider: [Mercury](https://down.guide/mercury)
- Level: confirmed
- Impact: Degraded
- lasted 23h 26m
- started 2026-11-02 20:34 UTC
- id: DWN-62a463717b
- Official page: https://status.mercury.com/incidents/01M6EZGSCQJHJF3M6WZS10EXAW

## Updates from Mercury
### 2026-11-02 20:34 UTC: investigating
We're investigating reports of duplicated incoming ACH transactions that may be impacting some customers. We are aware of this issue and our team is actively looking into it.
We'll share an update as soon as we have more information. No action is needed from you at this time.

### 2026-11-02 21:49 UTC: identified
We've identified the cause of the duplicate transaction display issue affecting some incoming ACH payments.
Our team is currently removing the duplicated incoming ACH entries. We will update this page as we make progress.
We'll confirm once the fix has been fully deployed.

### 2026-11-03 15:20 UTC: monitoring
The issue affecting the duplicate display of incoming ACH appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident.
We'll post a final update once we've confirmed everything is back to normal.

### 2026-11-03 20:00 UTC: resolved
This incident has been resolved. Affected incoming ACH transactions are fully restored and operating normally.
What happened:
A processing error on our end caused duplicate ACH transactions to appear in some Mercury accounts. During this time, the balance may have temporarily appeared higher or lower than it should have, and may have received duplicate transaction notifications. 
No further action is needed. Thank you for your patience.

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