# Issues Revealing Card Details on Web and Mobile

- Provider: [Mercury](https://down.guide/mercury)
- Level: confirmed
- Impact: Degraded
- lasted 1h 18m
- started 2026-10-02 16:11 UTC
- id: DWN-a6e09c96f3
- Official page: https://status.mercury.com/incidents/01M3YP4RM567YAN471S59TR2ZV

## Updates from Mercury
### 2026-10-02 16:11 UTC: investigating
We're investigating reports of unsuccessful card detail reveal attempts that may be impacting some customers on both web and mobile. We are aware of this issue and our team is actively looking into it.
We'll share an update as soon as we have more information. No action is needed from you at this time.

### 2026-10-02 16:44 UTC: monitoring
The issue preventing card detail reveals appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident.
We'll post a final update once we've confirmed everything is back to normal.

### 2026-10-02 17:29 UTC: resolved
This incident has been resolved. Card detail revealing is fully restored and operating normally.
No further action is needed. Thank you for your patience.

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