# High response times for analytics in US west

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Major outage
- lasted 4h 24m
- started 2026-01-23 07:08 UTC
- Analytics - US (West)
- us
- id: DWN-1641cf39a1
- Official page: https://stspg.io/1l5wm099qjm0

## Updates from Bird
### 2026-01-23 07:08 UTC: investigating
We are currently investigating this issue.

### 2026-01-23 08:14 UTC: identified
Customers are having problems seeing contacts and segments. 
The issue has been identified and the team is working on a fix.

### 2026-01-23 09:27 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-01-23 09:54 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-01-23 10:46 UTC: identified
We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.

### 2026-01-23 11:07 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-23 11:31 UTC: resolved
This incident has been resolved.

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