# Increased delivery latency for SMS service

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 47m
- started 2026-10-04 15:27 UTC
- SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02 +6
- apac, eu, in, us
- id: DWN-172a488b66
- Official page: https://stspg.io/n970zd3cmjwz

## Updates from Bird
### 2026-10-04 15:27 UTC: investigating
Since 2:55 PM UTC, we are experiencing increased latency with our SMS service (API, SMPP, Mail to SMS). 
We are investigating the issue and will provide an update as soon as we have more information.

### 2026-10-04 15:41 UTC: monitoring
The situation has improved since 3:30 PM UTC. We are monitoring the services.

### 2026-10-04 16:13 UTC: resolved
This incident has been resolved.

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