# SMS processing disruption

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-09-10 10:27 UTC
- SMS - Connectivity - APAC, SMS - Connectivity - EMEA, SMS - Connectivity - LATAM +1
- apac, eu, latam
- id: DWN-17c863bf47
- Official page: https://stspg.io/2xrv37k2fpr7

## Updates from Bird
### 2026-09-10 10:27 UTC: resolved
Between 9:48 and 9:57 UTC, some SMS messages were not processed as expected for the Engagement Platform. The issue has been resolved, and normal SMS processing has resumed.

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