# Intermittent issues installing WhatsApp channels

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 23h
- started 2025-11-24 11:47 UTC
- Channels - Europe, Channels - US (West), Channels - Asia (India)
- apac, eu, in, us
- id: DWN-3243493bc3
- Official page: https://stspg.io/7wdwtpd3zjwb

## Updates from Bird
### 2025-11-24 11:47 UTC: investigating
We are investigating issues preventing some customers from installing WhatsApp channels.

### 2025-11-24 12:36 UTC: identified
We have confirmed that impact is scoped to pre-verified numbers only. The issue has been escalated to Meta for further investigations.

### 2025-11-24 17:43 UTC: identified
Meta's engineering team has been engaged for investigations.

### 2025-11-25 09:30 UTC: identified
We are continuing investigations alongside Meta engineering teams.

### 2025-11-26 09:25 UTC: identified
We are continuing investigations.

### 2025-11-26 10:18 UTC: identified
Meta identified some issues regarding sign-up flows on their end and have provided a temporary workaround; we are in the process of confirming and deploying it.

### 2025-11-26 11:12 UTC: resolved
We have deployed the proposed workaround and full service functionality has been restored.

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