# Slow processing of messages through Viber

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Partial outage
- lasted 2d 17h
- started 2025-10-21 14:11 UTC
- Conversations - API
- id: DWN-3d751119cf
- Official page: https://stspg.io/509z3q1915yc

## Updates from Bird
### 2025-10-21 14:11 UTC: investigating
We are currently experiencing slower than expected sending of messages through Viber due to a slowdown in processing rate from Viber.

### 2025-10-23 12:11 UTC: investigating
A limited subset of customers are unable to send messages through Viber channel; investigation and remediations ongoing.

### 2025-10-24 07:42 UTC: investigating
Ability to sent messages through Viber has been fully restored.

### 2025-10-24 07:43 UTC: resolved
This incident has been resolved.

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