# Errors receiving image messages on Whatsapp channels

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 3h
- started 2026-01-20 14:14 UTC
- Channels - Europe, Channels - US (West), Channels - Asia (India)
- apac, eu, in, us
- id: DWN-50bc2de172
- Official page: https://stspg.io/pz953krkbq0s

## Updates from Bird
### 2026-01-20 14:14 UTC: investigating
We are currently investigating this issue.

### 2026-01-20 15:48 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-01-20 16:54 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-20 17:14 UTC: resolved
This incident has been resolved.

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