# Errors receiving image messages on Whatsapp channels since about 12pm UTC

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 7m
- started 2026-01-20 17:07 UTC
- WhatsApp Channel
- id: DWN-5e0fb84fc6
- Official page: https://stspg.io/ft5wfjtw6f74

## Updates from Bird
### 2026-01-20 17:07 UTC: investigating
We are currently investigating this issue.

### 2026-01-20 17:08 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-20 17:14 UTC: resolved
This incident has been resolved.

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