# \[EU and AP only\] Missing contacts in some segments using contact events

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 3h 8m
- started 2025-11-28 16:43 UTC
- Contacts - Europe, Contacts - Asia (India)
- apac, eu, in
- id: DWN-6000198016
- Official page: https://stspg.io/jn7ncqmj0kr9

## Updates from Bird
### 2025-11-28 16:43 UTC: identified
We have identified an issue affecting contact event segments in the EU and AP regions. Some segments may not include all contacts that match the event criteria. We are actively investigating and will provide updates as we work toward a resolution.

### 2025-11-28 17:01 UTC: identified
We are actively working on a fix. This issue only affects contacts that have not been updated since August 11, 2025.

### 2025-11-28 18:04 UTC: identified
The segmentation issue in the EU region has been resolved. As part of our fix, contact updates in the EU and AP regions are experiencing delays. We expect this to be resolved within the next few minutes.

### 2025-11-28 18:13 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-11-28 19:52 UTC: resolved
This incident has been resolved.

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