# Degrade performance with Contacts

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 17h 15m
- started 2025-12-04 16:16 UTC
- Contacts - Europe
- eu
- id: DWN-723218f6ea
- Official page: https://stspg.io/99dyp2z4blnf

## Updates from Bird
### 2025-12-04 16:16 UTC: investigating
We are currently investigating a degraded performance with Contacts In the EU region which impacts but is not limited to Contacts pages, Journeys and Flows.

### 2025-12-04 17:14 UTC: monitoring
The degradation has been mitigated and all service functionality has been fully restored.

### 2025-12-05 09:31 UTC: resolved
This incident has been resolved.

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