# Database Issue Causing Platform Performance Degradation

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 13m
- started 2026-01-27 18:56 UTC
- Analytics - US (West), Campaigns - US (West), Contacts - US (West)
- us
- id: DWN-861aebeafc
- Official page: https://stspg.io/qlj3g3pdy12j

## Updates from Bird
### 2026-01-27 18:56 UTC: investigating
We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas:
\* CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed
\* Campaigns - Campaign creation, editing, and sending operations may be affected
Our engineering team is actively investigating the database issue and working to restore normal service. 
We will provide updates as we make progress toward resolution.

### 2026-01-27 19:55 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-01-27 20:27 UTC: identified
The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.

### 2026-01-27 20:31 UTC: identified
We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.

### 2026-01-27 20:53 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-27 21:10 UTC: resolved
This incident has been resolved.

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