# Failures executing journeys, processing contact events, segmentation and campaigns

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 26m
- started 2025-12-04 04:22 UTC
- eu
- id: DWN-a1907da9e4
- Official page: https://stspg.io/rs55j981ffr4

## Updates from Bird
### 2025-12-04 04:22 UTC: investigating
We are currently investigating this issue.

### 2025-12-04 04:30 UTC: investigating
The EU region is impacted

### 2025-12-04 04:38 UTC: monitoring
A solution has been implemented and we are monitoring the results. No messages or data has been lost.

### 2025-12-04 04:48 UTC: resolved
This incident has been resolved.

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