# Degrade performance with Contacts

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 17m
- started 2025-12-04 09:19 UTC
- Contacts - Europe
- eu
- id: DWN-a443f07c8a
- Official page: https://stspg.io/1x8zrcxh0fkq

## Updates from Bird
### 2025-12-04 09:19 UTC: investigating
We are currently investigating a degraded performance with Contacts In the EU region which impacts but is not limited to Contacts pages, Journeys and Flows.

### 2025-12-04 09:31 UTC: monitoring
We have identified the issue and a fix has been implemented. We are monitoring the situation.

### 2025-12-04 09:37 UTC: resolved
The incident has been resolved

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