# Connectors failing for some customers.

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 3m
- started 2026-08-06 17:05 UTC
- Connectors - Europe, Connectors - US (West), Connectors - Asia (India)
- apac, eu, in, us
- id: DWN-ad1f738608
- Official page: https://stspg.io/d4n0nhr8mydl

## Updates from Bird
### 2026-08-06 17:05 UTC: investigating
We are noticing failures in the connector service. We are investigating to identify the root cause

### 2026-08-06 17:48 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-08-06 18:46 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-08-06 20:49 UTC: identified
We identified the root cause and continuing to work on a fix for this issue.

### 2026-08-06 22:02 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-06 22:02 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-08-06 22:08 UTC: resolved
This incident has been resolved.

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