# Failures executing journeys, processing contact events, segmentation and campaigns

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 7h 41m
- started 2025-11-26 10:42 UTC
- Campaigns - Europe, Contacts - Europe, Contacts - US (West) +4
- apac, eu, in, us
- id: DWN-d5776a167a
- Official page: https://stspg.io/gvhx1nrjy8wj

## Updates from Bird
### 2025-11-26 10:42 UTC: investigating
We are currently investigating this issue.

### 2025-11-26 10:49 UTC: investigating
We are continuing to investigate this issue.

### 2025-11-26 11:17 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-11-26 12:24 UTC: identified
We are continuing to work on the issue. We see that there is very little impact at the moment but some underlying systems are still not stable.

### 2025-11-26 15:14 UTC: identified
We are continuing to work on the issue. Multiple services have recovered. Contacts, Journeys and Campaigns still experience degraded performance.

### 2025-11-26 16:14 UTC: monitoring
Systems have stabilized. We are continuously monitoring the services.

### 2025-11-26 18:23 UTC: resolved
This incident has been resolved.

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