# Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region

- Provider: [Bird](https://down.guide/messagebird)
- Level: confirmed
- Impact: Degraded
- lasted 2h 16m
- started 2026-07-08 20:12 UTC
- Dashboard - app.bird.com, Analytics - US (West), Contacts - US (West)
- us, us-west-1
- id: DWN-ec6b09e239
- Official page: https://stspg.io/bsx40hd49lzr

## Updates from Bird
### 2026-07-08 20:12 UTC: investigating
We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue
The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.

### 2026-07-08 22:10 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-07-08 22:28 UTC: resolved
This incident has been resolved.

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