# Bird incident history

- **Bird**: [Whatsapp sending is degraded](https://down.guide/messagebird/DWN-c8a22cec64) (Degraded; lasted 28m; started 2026-10-23 14:16 UTC; Bird Platform)
- **Bird**: [Bird.com Platform: Increased 5xx errors and delivery deliays](https://down.guide/messagebird/DWN-5d3f240b26) (Degraded; lasted 53m; started 2026-10-05 18:18 UTC; Bird Platform)
- **Bird**: [Increased delivery latency for SMS service](https://down.guide/messagebird/DWN-172a488b66) (Degraded; lasted 47m; started 2026-10-04 15:27 UTC; SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02 +6; apac, eu, in, us)
- **Bird**: [Increased Error rates on USA Bird Platform API](https://down.guide/messagebird/DWN-cb894c402d) (Degraded; lasted 19m; started 2026-09-26 15:59 UTC; Bird Platform; us)
- **Bird**: [Flow Logs failures in EU](https://down.guide/messagebird/DWN-954ea292ef) (Degraded; lasted 3h 29m; started 2026-09-21 18:08 UTC; Flows  - Europe; eu)
- **Bird**: [Elevated processing delays — US region](https://down.guide/messagebird/DWN-8b46382443) (Degraded; lasted 1h 29m; started 2026-09-18 21:53 UTC; Analytics - US (West), Campaigns - US (West), Channels - US (West) +5; us)
- **Bird**: [Elevated API errors and voice call setup failures (US)](https://down.guide/messagebird/DWN-80e39846f4) (Degraded; lasted 1h 22m; started 2026-09-17 16:22 UTC; Bird Platform; eu, us)
- **Bird**: [Incoming calls to UK with one-way audio](https://down.guide/messagebird/DWN-d493ddd22d) (Degraded; lasted 5d; started 2026-09-11 11:38 UTC; Voice - Connectivity - Global)
- **Bird**: [SMS processing disruption](https://down.guide/messagebird/DWN-17c863bf47) (Degraded; lasted 0m; started 2026-09-10 10:27 UTC; SMS - Connectivity - APAC, SMS - Connectivity - EMEA, SMS - Connectivity - LATAM +1; apac, eu, latam)
- **Bird**: [Inbox — Service Outage](https://down.guide/messagebird/DWN-81a339d89f) (Degraded; lasted 5h 11m; started 2026-08-13 17:06 UTC; Inbox)
- **Bird**: [Connectors failing for some customers.](https://down.guide/messagebird/DWN-ad1f738608) (Partial outage; lasted 5h 3m; started 2026-08-06 17:05 UTC; Connectors - Europe, Connectors - US (West), Connectors - Asia (India); apac, eu, in, us)
- **Bird**: [Dashboard Search Indexing Issue](https://down.guide/messagebird/DWN-9bfffdbb05) (Degraded; lasted 2h 38m; started 2026-07-22 12:16 UTC; Dashboard - app.bird.com)
- **Bird**: [Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region](https://down.guide/messagebird/DWN-ec6b09e239) (Degraded; lasted 2h 16m; started 2026-07-08 20:12 UTC; Dashboard - app.bird.com, Analytics - US (West), Contacts - US (West); us, us-west-1)
- **Bird**: [Journeys failure rate increase](https://down.guide/messagebird/DWN-34b8be6875) (Degraded; lasted 23m; started 2026-07-05 15:50 UTC; Journey - US (West); us)
- **Bird**: [WhatsApp message delivery issues](https://down.guide/messagebird/DWN-dc4b63e9a5) (Degraded; lasted 4h 12m; started 2026-06-12 14:10 UTC; Channels - Europe, Channels - US (West), Channels - Asia (India) +1; apac, eu, in, us)
- **Bird**: [Flows and Journeys unable to retrieve the Message Body for Conversation Messages](https://down.guide/messagebird/DWN-a118e3a22f) (Degraded; lasted 49m; started 2026-06-04 11:13 UTC; Flows  - Europe, Flows  - US (West), Flows  - Asia (India); apac, eu, in, us)
- **Bird**: [Increase of delivery latency for SMS messages](https://down.guide/messagebird/DWN-47bbf9d60f) (Degraded; lasted 1h 44m; started 2026-06-04 09:57 UTC; SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02 +1; eu)
- **Bird**: [Conversations data processing is behind](https://down.guide/messagebird/DWN-e5f388f732) (Degraded; lasted 50m; started 2026-06-01 16:33 UTC; Conversations - API; us)
- **Bird**: [Overview pages and Search down](https://down.guide/messagebird/DWN-e439c30ab9) (Degraded; lasted 10m; started 2026-05-20 10:06 UTC)
- **Bird**: [Issues Listing Journeys in UI \[EU\]](https://down.guide/messagebird/DWN-7aa3bff1a8) (Degraded; lasted 1h 59m; started 2026-05-13 11:33 UTC; Journey - Europe; eu)
- **Bird**: [Journey Processing Delays \[EU\]](https://down.guide/messagebird/DWN-edab732749) (Degraded; lasted 36m; started 2026-05-12 13:41 UTC; Journey - Europe; eu)
- **Bird**: [SMS delivery interruption - Netherlands - KPN 20408](https://down.guide/messagebird/DWN-20830d4a36) (Degraded; lasted 7d 20h; started 2026-05-08 10:55 UTC; SMS - Connectivity - EMEA; eu)
- **Bird**: [Elevated Errors with Conversations API](https://down.guide/messagebird/DWN-1a4547b200) (Degraded; lasted 1h 31m; started 2026-05-01 20:06 UTC; Conversations - API; eu)
- **Bird**: [Wait step in automations having degraded performance](https://down.guide/messagebird/DWN-5520523c23) (Degraded; lasted 2h 43m; started 2026-04-07 05:49 UTC; Flows  - US (West), Journey - US (West); us)
- **Bird**: [New campaign activation failures in EP marketing suite](https://down.guide/messagebird/DWN-ce27ab295a) (Degraded; lasted 2h 18m; started 2026-03-31 11:29 UTC; Campaigns - Europe, Campaigns - US (West), Campaigns - Asia (India); apac, eu, in, us)
- **Bird**: [Failures adding contacts to lists](https://down.guide/messagebird/DWN-c2ddf13690) (Degraded; lasted 47m; started 2026-03-24 13:49 UTC; Contacts - Europe, Contacts - US (West), Contacts - Asia (India); apac, eu, in, us)
- **Bird**: [Delays processing flow events in AP - south 1](https://down.guide/messagebird/DWN-4d01d88485) (Degraded; lasted 2h 5m; started 2026-03-23 07:29 UTC; Flows  - Asia (India), Journey - Asia (India); apac, in)
- **Bird**: [Delays in processing a subset of flows & journeys contact-added-to-list triggers](https://down.guide/messagebird/DWN-c53a3b569e) (Degraded; lasted 1h 15m; started 2026-03-11 13:52 UTC; Contacts - Europe, Contacts - US (West), Contacts - Asia (India); apac, eu, in, us)
- **Bird**: [MMS service is currently experiencing issues delivering to US numbers](https://down.guide/messagebird/DWN-e1a2ff5fe5) (Degraded; lasted 1h 40m; started 2026-02-23 22:30 UTC; us)
- **Bird**: [Data Platform Degraded Performance - US-WEST region](https://down.guide/messagebird/DWN-4c03e33815) (Degraded; lasted 0m; started 2026-02-15 14:30 UTC; us)
- **Bird**: [Scheduled campaigns sent immediately](https://down.guide/messagebird/DWN-9cc474c5a5) (Degraded; lasted 0m; started 2026-02-09 14:44 UTC)
- **Bird**: [Database Issue Causing Platform Performance Degradation](https://down.guide/messagebird/DWN-861aebeafc) (Partial outage; lasted 2h 13m; started 2026-01-27 18:56 UTC; Analytics - US (West), Campaigns - US (West), Contacts - US (West); us)
- **Bird**: [High response times for analytics in US west](https://down.guide/messagebird/DWN-1641cf39a1) (Major outage; lasted 4h 24m; started 2026-01-23 07:08 UTC; Analytics - US (West); us)
- **Bird**: [Errors receiving image messages on Whatsapp channels since about 12pm UTC](https://down.guide/messagebird/DWN-5e0fb84fc6) (Degraded; lasted 7m; started 2026-01-20 17:07 UTC; WhatsApp Channel)
- **Bird**: [Errors receiving image messages on Whatsapp channels](https://down.guide/messagebird/DWN-50bc2de172) (Degraded; lasted 3h; started 2026-01-20 14:14 UTC; Channels - Europe, Channels - US (West), Channels - Asia (India); apac, eu, in, us)
- **Bird**: [Email data delay](https://down.guide/messagebird/DWN-551f718154) (Degraded; lasted 3h 6m; started 2025-12-10 21:25 UTC; Analytics - US (West); us)
- **Bird**: [Degrade performance with Contacts](https://down.guide/messagebird/DWN-723218f6ea) (Degraded; lasted 17h 15m; started 2025-12-04 16:16 UTC; Contacts - Europe; eu)
- **Bird**: [Degrade performance with Contacts](https://down.guide/messagebird/DWN-a443f07c8a) (Degraded; lasted 17m; started 2025-12-04 09:19 UTC; Contacts - Europe; eu)
- **Bird**: [Failures executing journeys, processing contact events, segmentation and campaigns](https://down.guide/messagebird/DWN-a1907da9e4) (Degraded; lasted 26m; started 2025-12-04 04:22 UTC; eu)
- **Bird**: [\[EU and AP only\] Missing contacts in some segments using contact events](https://down.guide/messagebird/DWN-6000198016) (Degraded; lasted 3h 8m; started 2025-11-28 16:43 UTC; Contacts - Europe, Contacts - Asia (India); apac, eu, in)
- **Bird**: [Intermittent issues installing WhatsApp channels](https://down.guide/messagebird/DWN-5d846a81cb) (Degraded; lasted 7d 5h; started 2025-11-27 10:56 UTC; Channels - Europe, Channels - US (West), Channels - Asia (India); apac, eu, in, us)
- **Bird**: [Failures executing journeys, processing contact events, segmentation and campaigns](https://down.guide/messagebird/DWN-d5776a167a) (Degraded; lasted 7h 41m; started 2025-11-26 10:42 UTC; Campaigns - Europe, Contacts - Europe, Contacts - US (West) +4; apac, eu, in, us)
- **Bird**: [Intermittent delays processing WhatsApp messages (Connectivity Platform)](https://down.guide/messagebird/DWN-b12979760f) (Degraded; lasted 57m; started 2025-11-25 15:22 UTC; WhatsApp Channel)
- **Bird**: [Intermittent issues installing WhatsApp channels](https://down.guide/messagebird/DWN-3243493bc3) (Partial outage; lasted 1d 23h; started 2025-11-24 11:47 UTC; Channels - Europe, Channels - US (West), Channels - Asia (India); apac, eu, in, us)
- **Bird**: [Issue creating new workspaces](https://down.guide/messagebird/DWN-4850bbc90a) (Degraded; lasted 37m; started 2025-11-12 21:03 UTC; Organizations (Billing, IAM, Settings, Wallets) - Europe, Organizations (Billing, IAM, Settings, Wallets) - US (West), Organizations (Billing, IAM, Settings, Wallets) - Asia (India); apac, eu, in, us)
- **Bird**: [Flows - elevated error rates](https://down.guide/messagebird/DWN-d4d4468efc) (Degraded; lasted 25m; started 2025-11-11 06:55 UTC; Flows  - Europe, Flows  - US (West), Flows  - Asia (India); apac, eu, in, us)
- **Bird**: [Delay in WhatsApp message status updates](https://down.guide/messagebird/DWN-df1570b8c3) (Degraded; lasted 14m; started 2025-11-04 13:44 UTC; Channels - Europe, Channels - US (West), Channels - Asia (India); apac, eu, in, us)
- **Bird**: [Failures sending Viber messages](https://down.guide/messagebird/DWN-be38fcc4fd) (Degraded; lasted 50m; started 2025-10-28 12:26 UTC)
- **Bird**: [\[Connectivity Platform\] Conversations API seeing some errors with increased latency](https://down.guide/messagebird/DWN-f0a5e0e1bc) (Degraded; lasted 1h 2m; started 2025-10-25 00:35 UTC; Conversations - API)
- **Bird**: [Slow processing of messages through Viber](https://down.guide/messagebird/DWN-3d751119cf) (Partial outage; lasted 2d 17h; started 2025-10-21 14:11 UTC; Conversations - API)

[Back to Bird](https://down.guide/messagebird)

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