# Degraded service in our Business tier

- Provider: [Metabase Cloud](https://down.guide/metabase)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 1m
- started 2021-08-10 16:37 UTC
- Metabase Cloud Platform
- id: DWN-2029df364a
- Official page: https://stspg.io/s0h34rtgvv7b

## Updates from Metabase Cloud
### 2021-08-10 16:37 UTC: investigating
We identified an issue in our Business tier customers that run on isolated environments. The issue appears to be an issue with our load balancers not being able to flag instances as healthy which results in application servers being recycled continously.

### 2021-08-10 17:46 UTC: identified
We've identified a fix for the outage and we're in the process of issuing an update to resolve the situation

### 2021-08-10 18:46 UTC: monitoring
We've deployed a fix and we're monitoring the health of the instances.

### 2021-08-10 20:38 UTC: resolved
This incident has been resolved.

### 2021-08-10 23:25 UTC: postmortem
A failure in the upgrade in our Elastic Beanstalk deployment for improving the timeout on reverse proxies led to instances not being able to revert back to previous version leaving them in an inconsistent state.

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