# Issue with Metabase Cloud

- Provider: [Metabase Cloud](https://down.guide/metabase)
- Level: confirmed
- Impact: Major outage
- lasted 27m
- started 2022-11-17 18:47 UTC
- Metabase Cloud Platform
- id: DWN-3edb0ded77
- Official page: https://stspg.io/jbhwqq087mx2

## Updates from Metabase Cloud
### 2022-11-17 18:47 UTC: investigating
We identified an issue with our Cloud. We're currently investigating

### 2022-11-17 19:14 UTC: resolved
We have restored the service. We will provide a description of the issue in the next few days.

### 2022-11-28 23:55 UTC: postmortem
While provisioning new K8S clusters in our AWS environment, DNS and load balancer related configurations were accidentally overwritten with wrong parameters, preventing ingress network access to all Metabase Cloud instances. We have restored the correct configurations and added additional process controls and automated checks to prevent this from happening in the future.

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