- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Metabase Cloud Platform
- Regions
- eu, us
What to do
Check whether you use Metabase Cloud Metabase Cloud Platform in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 8h 34m it lasted.
Anything that failed between 2025-04-02 13:00 UTC and 2025-04-02 21:34 UTC may need a replay.Subscribe to Metabase Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=metabase works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Metabase Cloud 3
- investigating
We are currently investigating this issue.
provider
- monitoring
The issue has been resolved for impacted customers. We will be monitoring closely for the next several hours to insure there is not a recurrence.
provider
- resolved
We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here: https://github.com/metabase/metabase/issues/56148 We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6723fa3178
Is Metabase Cloud still down?
No, this incident was resolved 2025-04-02 21:34 UTC. For Metabase Cloud's live state, see https://down.guide/metabase.
How long did it last?
8h 34m, from 2025-04-02 13:00 UTC to 2025-04-02 21:34 UTC, by the times Metabase Cloud posted.
What was affected?
Metabase Cloud named Metabase Cloud Platform in eu, us.
What caused it?
Metabase Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Metabase Cloud's official status page, https://status.metabase.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.