# Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness

- Provider: [Metabase Cloud](https://down.guide/metabase)
- Level: confirmed
- Impact: Partial outage
- lasted 8h 34m
- started 2025-04-02 13:00 UTC
- Metabase Cloud Platform
- eu, us
- id: DWN-6723fa3178
- Official page: https://stspg.io/jnnhkxvvcg71

## Updates from Metabase Cloud
### 2025-04-02 13:00 UTC: investigating
We are currently investigating this issue.

### 2025-04-02 13:46 UTC: monitoring
The issue has been resolved for impacted customers. We will be monitoring closely for the next several hours to insure there is not a recurrence.

### 2025-04-02 21:34 UTC: resolved
We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here: https://github.com/metabase/metabase/issues/56148
We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause.

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