# Problems when creating instances

- Provider: [Metabase Cloud](https://down.guide/metabase)
- Level: confirmed
- Impact: Degraded
- lasted 3h 16m
- started 2023-06-13 19:56 UTC
- Metabase Cloud Platform, Metabase Store
- us
- id: DWN-c2480930df
- Official page: https://stspg.io/nrv9y0rnsrz6

## Updates from Metabase Cloud
### 2023-06-13 19:56 UTC: identified
There is a problem with our cloud service provider that doesn’t let us create new instances of Metabase. We have identified the problem and we are waiting for the cloud service provider to restore its services.

### 2023-06-13 23:13 UTC: resolved
AWS reports that the service should be normalized now

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