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Metabase Cloud

Google SSO bug affecting LATAM customers

Degraded Lasted 6h 7m · started · Metabase Cloud's page

Level
confirmed
Worst impact
Degraded
Components
Metabase Cloud Platform
Regions
latam

What to do

  • Check whether you use Metabase Cloud Metabase Cloud Platform in latam. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 6h 7m it lasted.

    Anything that failed between 2023-07-24 19:30 UTC and 2023-07-25 01:37 UTC may need a replay.
  • Subscribe to Metabase Cloud's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=metabase works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Metabase Cloud 2

  1. investigating

    We are aware of an issue in Google identity services that's affecting our customers in LATAM. If you're running Metabase self hosted or in our Cloud and have Google SSO enabled, you'll see an error on the login screen that won't let you access the product. We will keep monitoring the situation as we expect that it should be fixed soon.

    provider

  2. resolved

    We've built and pushed new release artifacts to ship to our cloud and self hosted users who are facing this issue. Please refer to our website, Dockerhub or Github releases site to pull the new artifact that will solve this issue. Our Cloud instances will be upgraded as soon as we can in order to normalize the service.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-f98a4fddea

Is Metabase Cloud still down?

No, this incident was resolved 2023-07-25 01:37 UTC. For Metabase Cloud's live state, see https://down.guide/metabase.

How long did it last?

6h 7m, from 2023-07-24 19:30 UTC to 2023-07-25 01:37 UTC, by the times Metabase Cloud posted.

What was affected?

Metabase Cloud named Metabase Cloud Platform in latam.

What caused it?

Metabase Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

Metabase Cloud's official status page, https://status.metabase.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.