# Username/password auth not working

- Provider: [Metronome](https://down.guide/metronome)
- Level: confirmed
- Impact: Major outage
- lasted 26m
- started 2026-07-08 22:32 UTC
- id: DWN-904962bc5c
- Official page: https://status.metronome.com/incidents/01KX1XSH7NWHG4KZKVXZARSC98

## Updates from Metronome
### 2026-07-08 22:32 UTC: investigating
We're seeing errors in our web authentication. SAML log-in is currently unaffected. We are investigating

### 2026-07-08 22:43 UTC: identified
We've identified the issue and are working on resolving ASAP. We are hearing some reports of SAML auth also being down.

### 2026-07-08 22:45 UTC: monitoring
We've deployed a fix and auth is now working.

### 2026-07-08 22:58 UTC: resolved
This issue has been resolved and mitigations have been put in place.

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