# Some customers missing July draft invoices

- Provider: [Metronome](https://down.guide/metronome)
- Level: confirmed
- Impact: Degraded
- lasted 10h 21m
- started 2026-07-02 14:53 UTC
- id: DWN-ec048a6a49
- Official page: https://status.metronome.com/incidents/01KWHN3JYW0V4ETFE2Q317DVFW

## Updates from Metronome
### 2026-07-02 14:53 UTC: investigating
We are investing reports of some end customers missing their July draft invoices in the UI and API. We will follow-up with more details as we know more.

### 2026-07-02 15:24 UTC: identified
We have identified some end customers are missing their July draft invoice. For these customers, some spend based alerting that depends on the draft invoice will be delayed until the invoice is re-created. These invoices are also not visible via data export, the UI or API. 
We're working to create these invoices now, and will be reaching out to clients impacted directly with more information.

### 2026-07-02 15:56 UTC: monitoring
We believe all July draft invoices are now appearing as expected. We are working to confirm this, as well as verify additional impact details.

### 2026-07-03 01:14 UTC: resolved
All systems are working as expected. We are working directly with customers who were impacted to confirm any additional followups or impact.

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