# Investigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistant

- Provider: [Mintlify](https://down.guide/mintlify)
- Level: confirmed
- Impact: Major outage
- lasted 5h 33m
- started 2026-09-02 19:04 UTC
- id: DWN-4fcd0fb0ac
- Official page: https://status.mintlify.com/incidents/01M1HR4J99FHB85098BD5WWEQK

## Updates from Mintlify
### 2026-09-02 19:04 UTC: investigating
We're currently investigating an issue affecting the hot path for database requests. This is impacting the following services:
• Authenticated documentation sites - unavailable
• Dashboard - unavailable
• Documentation updates - deploys and content updates are not going through
• Doc search - unavailable
• Assistant - unavailable
• MCP - unavailable
Unauthenticated (public) documentation sites remain fully available and are not affected by this incident

### 2026-09-02 19:13 UTC: investigating
The following services have been restored and are operating normally:
• Dashboard
• Doc search
• Assistant
• Authenticated documentation sites
We're continuing to work on restoring the remaining affected services:
• Documentation updates - deploys and content updates are not going through
• MCP - unavailable

### 2026-09-02 19:23 UTC: investigating
The services that were previously restored are experiencing issues again. The following are currently unavailable:
• Dashboard
• Documentation updates - deploys and content updates are not going through
• Doc search
• MCP
• Assistant
• Authenticated documentation sites
• GitHub Actions

### 2026-09-02 19:51 UTC: identified
We've identified the underlying database issue and database availability has been restored. We are now scaling impacted services back up in a controlled sequence while monitoring stability.
Dashboard, documentation updates and deploys, search, MCP, GitHub Actions, Assistant, and authenticated documentation sites remain intermittently unavailable. We’ll provide another update as recovery progresses.

### 2026-09-02 21:00 UTC: monitoring
Database availability has been restored and all replica members are healthy. We are progressively scaling impacted services back up.
Dashboard, documentation updates, search, MCP, and Assistant are recovering but may experience intermittent errors or elevated latency. Some authenticated sites remain affected by a separate DNS issue. We’re monitoring stability and continuing restoration.

### 2026-09-02 21:59 UTC: monitoring
Core platform services are operational, but documentation updates, deploys, and commit checks remain delayed due to processing queue backlogs.
We are actively draining the backlogs and restoring normal processing capacity. New updates may continue to experience delays during recovery. We’ll provide another update as processing returns to normal.

### 2026-09-03 00:37 UTC: resolved
\*\*Documentation updates restored\*\*
We have worked through the documentation update backlog and re-run all updates that were dropped during the disruption. New deploys and content updates are processing normally. We are continuing to monitor recovery before resolving the incident.

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