Issue with creating support requests for customers with language set to Japanese

What to do

• Check whether your product depends on Miro. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 30m it lasted.

  Anything that failed between 2025-09-10 06:34 UTC and 2025-09-10 07:04 UTC may need a replay.

• Subscribe to Miro's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=miro works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Miro 3

1. investigatingSep 10, 2025, 6:34 AM UTC

   Customers with language set to Japanese are unable to raise support requests via the learning centre or access learning centre content.  While we are investigating - it is still possible to contact support by using the following link: Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

   provider

2. identifiedSep 10, 2025, 6:44 AM UTC

   We identified the cause of the issue which is affecting users using Miro in the Japanese and Portuguese languages. The issue is related to a software update that we are now fixing. We will provide further updates in 15 minutes.

   provider

3. resolvedSep 10, 2025, 7:04 AM UTC

   The Learning centre issue affecting users in Japanese and Portuguese languages has now been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

   provider

Corrections

None so far.

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