# Issue with creating support requests for customers with language set to Japanese

- Provider: [Miro](https://down.guide/miro)
- Level: confirmed
- Impact: Degraded
- lasted 30m
- started 2025-09-10 06:34 UTC
- id: DWN-267ecf4013
- Official page: https://status.miro.com/incidents/01K4S5A309MDBN7BZ55C5Q2EFD

## Updates from Miro
### 2025-09-10 06:34 UTC: investigating
Customers with language set to Japanese are unable to raise support requests via the learning centre or access learning centre content.  While we are investigating - it is still possible to contact support by using the following link: 
Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

### 2025-09-10 06:44 UTC: identified
We identified the cause of the issue which is affecting users using Miro in the Japanese and Portuguese languages. The issue is related to a software update that we are now fixing. We will provide further updates in 15 minutes.

### 2025-09-10 07:04 UTC: resolved
The Learning centre issue affecting users in Japanese and Portuguese languages has now been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

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