Potential issue with Sign up and Magic Link emails not being sent

What to do

• Check whether your product depends on Miro. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 51m it lasted.

  Anything that failed between 2025-06-23 06:05 UTC and 2025-06-23 08:56 UTC may need a replay.

• Subscribe to Miro's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=miro works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Miro 4

1. investigatingJun 23, 2025, 6:05 AM UTC

   We are currently investigating reports of users not receiving emails allowing them to login when they first register. Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

   provider

2. identifiedJun 23, 2025, 6:55 AM UTC

   We identified the cause of the sign-in issue. The issue is related to new accounts only. We are actively working on a fix to restore normal performance. We will provide further updates in 30 minutes.

   provider

3. monitoringJun 23, 2025, 7:26 AM UTC

   We have implemented a fix. Our team will continue to monitor the systems closely to ensure stability. We advise users to try again if they did not receive a sign in email

   provider

4. resolvedJun 23, 2025, 8:56 AM UTC

   The issue affecting sign in for new accounts has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

   provider

Corrections

None so far.

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