# Potential issue with Sign up and Magic Link emails not being sent

- Provider: [Miro](https://down.guide/miro)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 51m
- started 2025-06-23 06:05 UTC
- id: DWN-36d83c07f4
- Official page: https://status.miro.com/incidents/01JYDP8DKD64VJRJG9SVNB966D

## Updates from Miro
### 2025-06-23 06:05 UTC: investigating
We are currently investigating reports of users not receiving emails allowing them to login when they first register. Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

### 2025-06-23 06:55 UTC: identified
We identified the cause of the sign-in issue. The issue is related to new accounts only. We are actively working on a fix to restore normal performance. We will provide further updates in 30 minutes.

### 2025-06-23 07:26 UTC: monitoring
We have implemented a fix. Our team will continue to monitor the systems closely to ensure stability. We advise users to try again if they did not receive a sign in email

### 2025-06-23 08:56 UTC: resolved
The issue affecting sign in for new accounts has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

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