Miro: Inability to upgrade/reactivate accounts from free/startup tier and start trials

What to do

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Confirm your retries, queues and scheduled jobs caught up after the 4h 56m it lasted.
Anything that failed between 2025-12-23 05:37 UTC and 2025-12-23 10:33 UTC may need a replay.
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investigatingDec 23, 2025, 5:37 AM UTC
We are currently investigating reports of our Billing system affecting _account upgrades and reactivations, as well as starting trials._ Users may experience slower response times and errors when accessing the _Billing Upgrade pages_. Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.
provider
monitoringDec 23, 2025, 6:41 AM UTC
We have implemented a fix and waiting for it to propagate to all relevant endpoints. Our teams are continuing to monitor the systems closely to ensure stability. We will confirm the resolution shortly if no further issues are detected.
provider
monitoringDec 23, 2025, 8:07 AM UTC
We have rolled out a fix to the affected systems and are seeing some improvement, but we are continuing to monitor the situation closely. We are aiming to fully restore performance shortly.
provider
resolvedDec 23, 2025, 10:33 AM UTC
The issue affecting certain upgrade/trial start scenarios has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.
provider

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None so far.

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Is Miro still down?

No, this incident was resolved 2025-12-23 10:33 UTC. For Miro's live state, see https://down.guide/miro.

How long did it last?

4h 56m, from 2025-12-23 05:37 UTC to 2025-12-23 10:33 UTC, by the times Miro posted.

What caused it?

Miro hasn't published a root cause. If it does, it shows here.

Where does this come from?

Miro's official status page, https://status.miro.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.