# Inability to upgrade/reactivate accounts from free/startup tier and start trials

- Provider: [Miro](https://down.guide/miro)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 56m
- started 2025-12-23 05:37 UTC
- id: DWN-a35ae39826
- Official page: https://status.miro.com/incidents/01KD4VCDPFY0JFB5R9BY2166QT

## Updates from Miro
### 2025-12-23 05:37 UTC: investigating
We are currently investigating reports of our Billing system affecting \_account upgrades and reactivations, as well as starting trials.\_ Users may experience slower response times and errors when accessing the \_Billing Upgrade pages\_. Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

### 2025-12-23 06:41 UTC: monitoring
We have implemented a fix and waiting for it to propagate to all relevant endpoints. Our teams are continuing to monitor the systems closely to ensure stability. We will confirm the resolution shortly if no further issues are detected.

### 2025-12-23 08:07 UTC: monitoring
We have rolled out a fix to the affected systems and are seeing some improvement, but we are continuing to monitor the situation closely. We are aiming to fully restore performance shortly.

### 2025-12-23 10:33 UTC: resolved
The issue affecting certain upgrade/trial start scenarios has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

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