# Enterprise Guard Admin Console issues

- Provider: [Miro](https://down.guide/miro)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 43m
- started 2026-01-22 17:31 UTC
- id: DWN-bcd00328d9
- Official page: https://status.miro.com/incidents/01KFKC5JB1JDNFY7KB1J2PK55B

## Updates from Miro
### 2026-01-22 17:31 UTC: investigating
We are currently investigating reports of \_Errors\_ affecting \_Enterprise Guard users\_. Users may experience increased error rates in the Admin Console, while try to work with Content Explorer. Our engineering team has already identified the root cause working to mitigate the issue. We apologize for any inconvenience this may cause and appreciate your patience.

### 2026-01-22 17:36 UTC: identified
We identified the cause of the \_increased error rates for Content Explorer and other parts of Admin console for Enterprise Guard users\_. The issue is related to \_a database issue.\_ We are actively working on a fix to restore normal performance. We will provide further updates as they are available\_.\_

### 2026-01-22 20:36 UTC: identified
We are continuing to work on resolving the issue. \_We are monitoring the process and\_ aiming to fully restore performance shortly.

### 2026-01-22 22:13 UTC: resolved
The \_issue\_ affecting Enterprise Guard customers has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

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