Duplicate charges on a subset of customer accounts

What to do

• Check whether your product depends on Mixpanel. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-11-06 06:05 UTC and 2026-11-05 05:00 UTC may need a replay.

• Subscribe to Mixpanel's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mixpanel works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mixpanel 1

1. resolvedNov 5, 2026, 5:00 AM UTC

   A technical issue with one of our payment systems caused charges to automatically rerun on a subset of customer accounts, so some customers were charged more than once for the same invoice. Invoice amounts were correct. Only the payment charges were in error. All amounts charged above each affected customer’s invoice balance have been refunded to the original payment method. Refunds may take 5-10 business days to appear, depending on the customer’s financial institution. Affected customers have been contacted directly. No action is required. If you have questions about a charge on your account, please contact support@mixpanel.com.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.