# Some services are down due to Database

- Provider: [Modal](https://down.guide/modal)
- Level: confirmed
- Impact: Major outage
- lasted 1h 54m
- started 2025-12-28 09:12 UTC
- id: DWN-59f8576c6f
- Official page: https://status.modal.com/incident/795061

## Updates from Modal
### 2025-12-28 09:12 UTC: update
CPU functions, GPU functions, Snapshot restores (beta), and 2 other resources went down.

### 2025-12-28 09:15 UTC: update
We are investigating and believe we have diagnosed the problem: we are having an active incident with our database and are actively working on mitigating.

### 2025-12-28 10:08 UTC: update
We are currently in the process of figuring out the best mitigation plan that will minimize risk and downtime once it is complete.

### 2025-12-28 10:24 UTC: update
We have escalated this issue to AWS, and also are working on restoring a copy of the database in parallel.

### 2025-12-28 11:01 UTC: update
We have just finished spinning up a new database instance from backup and pointing traffic to it. We are seeing recovery for users, and are actively keeping a close eye on metrics.

### 2025-12-28 11:06 UTC: resolved
All services operational as of 11:06 UTC.

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