# Investigating issues with Processing Payment

- Provider: [monday.com](https://down.guide/monday)
- Level: confirmed
- Impact: Degraded
- lasted 4h 9m
- started 2025-11-18 12:57 UTC
- Billing, Billing, Billing
- id: DWN-0b193d5e5d
- Official page: https://stspg.io/5pxlgdvxy89h

## Updates from monday.com
### 2025-11-18 12:57 UTC: investigating
We are currently investigating reports of payment-related issues. Our team is looking into this and will provide you with a response shortly.

### 2025-11-18 17:06 UTC: resolved
The issue with payments has been successfully resolved.

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