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monday.com

Issue with Emails & Activities in CRM and communication in monday Service

Degraded Lasted 58m · started · monday.com's page

Level
confirmed
Worst impact
Degraded
Components
Emails & Activities, Emails & Activities, Emails & Activities
Down Index
18of 100

What to do

  • Check whether you use monday.com Emails & Activities, Emails & Activities, Emails & Activities. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 58m it lasted.

    Anything that failed between 2026-04-20 10:37 UTC and 2026-04-20 11:35 UTC may need a replay.
  • Subscribe to monday.com's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=monday works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from monday.com 4

  1. identified

    When sending emails from E&A in CRM and monday service, the error message "Email wasn't sent due to an issue on our end - please try again" is returned. Some users are also seeing the message “An administrator removed access to the Emails & Activities timeline. Only members can access it," blocking access to emails in the timeline and the email settings section. Our team is aware of this and is working to bring this back to normal.

    provider

  2. identified

    The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline.

    provider

  3. identified

    The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline in CRM and monday Service.

    provider

  4. resolved

    The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

    provider

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Corrections

None so far.

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Questions about DWN-0f277aaf2c

Is monday.com still down?

No, this incident was resolved 2026-04-20 11:35 UTC. For monday.com's live state, see https://down.guide/monday.

How long did it last?

58m, from 2026-04-20 10:37 UTC to 2026-04-20 11:35 UTC, by the times monday.com posted.

What was affected?

monday.com named Emails & Activities, Emails & Activities, Emails & Activities.

What caused it?

monday.com hasn't published a root cause. If it does, it shows here.

Where does this come from?

monday.com's official status page, https://status.monday.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.