- Level
- confirmed
- Worst impact
- Major outage
- Components
- Platform
- Regions
- apac, eu, us
- Down Index
- 52of 100
What to do
Check whether you use monday.com Platform in apac, eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 7m it lasted.
Anything that failed between 2026-01-05 14:29 UTC and 2026-01-05 15:36 UTC may need a replay.Subscribe to monday.com's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=monday works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from monday.com 4
- investigating
We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.
provider
- monitoring
A fix has been implemented and we are monitoring the results. Automations may present delays or may not trigger.
provider
- resolved
This incident has been resolved.
provider
- postmortem
**What Happened:** On January 5th \(09:19 AM EST\), customers on our US server began to experience around 8 minutes of difficulty loading boards, followed by 23 minutes of system downtime due to an application-level issue, totaling a 31-minute incident. There was no data loss or security risk to our customers during this incident, and EMEA and APAC servers were not impacted by the platform access issue. **What caused it:** A recent code change in our left pane feature created an overload on our system, which as a result, affected data retrieval. **How we responded:** Our monitoring system promptly identified the issue, triggering an immediate response from our engineering team. While working to resolve the issue, the loading issue turned into a full platform downtime. Our team resolved the issue by scaling our data layer servers and restoring normal service by 09:50 AM EST. **What we're doing to prevent recurrence:** We will implement a new performance process in our pre-production environment that enables us to proactively identify and prevent similar issues, thereby minimizing their impact on our customers. To enhance system resilience, we are implementing additional layers of automated testing and protection, including strengthening our error detection and recovery processes. We know that any access disruption to your [monday.com](http://monday.com) workflows impacts your productivity, and we're sorry for any frustration or inconvenience caused. We remain committed to continuously improving the platform's reliability, resiliency, and protecting your work platform’s uptime goals. Your engineering team at [monday.com](http://monday.com)
provider
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Corrections
None so far.
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Questions about DWN-ba63b5963c
Is monday.com still down?
No, this incident was resolved 2026-01-05 15:36 UTC. For monday.com's live state, see https://down.guide/monday.
How long did it last?
1h 7m, from 2026-01-05 14:29 UTC to 2026-01-05 15:36 UTC, by the times monday.com posted.
What was affected?
monday.com named Platform in apac, eu, us.
What caused it?
monday.com hasn't published a root cause. If it does, it shows here.
Where does this come from?
monday.com's official status page, https://status.monday.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.