# Support Portal Outage

- Provider: [MongoDB Atlas](https://down.guide/mongodb-atlas)
- Level: confirmed
- Impact: Partial outage
- lasted 6h 25m
- started 2026-09-16 09:06 UTC
- MongoDB Support Portal
- us
- id: DWN-5d331151d0
- Official page: https://stspg.io/yc66h52gr7zg

## Updates from MongoDB Atlas
### 2026-09-16 09:06 UTC: investigating
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).
If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:
\[These numbers have been removed. Active MongoDB customers can access them at the support portal.\]
We appreciate your patience.

### 2026-09-16 09:09 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-16 15:31 UTC: resolved
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved.
We apologize for the service interruption and greatly appreciate your patience. 
Regards, 
The MongoDB Team

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