# AWS cluster backup and restore operations are failing

- Provider: [MongoDB Atlas](https://down.guide/mongodb-atlas)
- Level: confirmed
- Impact: Operational
- lasted 23m
- started 2026-07-02 10:45 UTC
- MongoDB Cloud
- id: DWN-8a5e7ad902
- Official page: https://stspg.io/6blfthnrwn0p

## Updates from MongoDB Atlas
### 2026-07-02 10:45 UTC: investigating
We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as well as restoring to another cluster.
We are also investigation potential impact to other operations on AWS clusters such as modifying instance size.

### 2026-07-02 10:50 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-02 11:09 UTC: resolved
This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore.

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