# MongoDB Atlas BI Connector: Connections and queries fail

- Provider: [MongoDB Atlas](https://down.guide/mongodb-atlas)
- Level: confirmed
- Impact: Partial outage
- lasted 3d 20h
- started 2026-04-17 17:03 UTC
- MongoDB Atlas for Government
- id: DWN-c0d2775e36
- Official page: https://stspg.io/gg0lkx6qf43g

## Updates from MongoDB Atlas
### 2026-04-17 17:03 UTC: investigating
We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time.
Underlying cluster health is not affected.

### 2026-04-17 20:24 UTC: identified
We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors.
Cluster health is unaffected.

### 2026-04-20 19:17 UTC: monitoring
A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.

### 2026-04-21 13:45 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on MongoDB Atlas? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=mongodb-atlas) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention MongoDB Atlas.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-c0d2775e36), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.