# Atlas Charts users unable to login

- Provider: [MongoDB Atlas](https://down.guide/mongodb-atlas)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-04-01 12:55 UTC
- MongoDB Charts
- id: DWN-d57363d631
- Official page: https://stspg.io/w3mhl4vn1q1t

## Updates from MongoDB Atlas
### 2026-04-01 12:55 UTC: resolved
Some Atlas users may be unable to access Charts and the Visualization page due to repeated login prompts or unauthorized errors when attempting to sign in. Our engineers have identified a recent change as the likely cause, have rolled it back, and are monitoring the service to confirm that normal access has been restored.

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