# MURAL Canvas Issue - Icons not loading properly

- Provider: [Mural](https://down.guide/mural)
- Level: confirmed
- Impact: Degraded
- lasted 6h 57m
- started 2021-12-17 12:08 UTC
- Authentication, Billing, Learning +7
- id: DWN-2803f2e69e
- Official page: https://stspg.io/cpgdm28zdn1s

## Updates from Mural
### 2021-12-17 12:08 UTC: investigating
Some users are currently experiencing icons not loading properly while performing a search in the menu. We're currently investigating the issue and will restore regular service as quickly as possible.
Please check our status page for the most up-to-date info: status.mural.co/

### 2021-12-17 13:09 UTC: identified
The issue has been identified and a fix is being implemented.

### 2021-12-17 14:13 UTC: identified
We are continuing to work on a fix for this issue.

### 2021-12-17 15:16 UTC: identified
We are continuing to work on a fix for this issue.

### 2021-12-17 16:20 UTC: identified
We are continuing to work on a fix for this issue.

### 2021-12-17 16:58 UTC: monitoring
A partial fix has been released for this issue and we continue to work towards a full resolution.

### 2021-12-17 18:02 UTC: monitoring
We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

### 2021-12-17 19:05 UTC: resolved
The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.
We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

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