# Users are unable to sign In to Mural

- Provider: [Mural](https://down.guide/mural)
- Level: confirmed
- Impact: Major outage
- lasted 1h 3m
- started 2024-02-02 14:27 UTC
- Authentication, Mural Database, Realtime collaboration
- id: DWN-304b15566b
- Official page: https://stspg.io/yw9dbw8sssch

## Updates from Mural
### 2024-02-02 14:27 UTC: investigating
Users are currently unable to sign in to Mural. We're investigating the issue and will restore regular service ASAP.
Please check our status page for the most up-to-date info 👉 status.mural.co/

### 2024-02-02 14:34 UTC: monitoring
We have implemented a change to correct the access issues users were experiencing. This appears to have resolved the issue. We are monitoring the results to ensure the system remains stable.

### 2024-02-02 15:30 UTC: resolved
This incident has been resolved.

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