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down.guideby Sazabi
Mural
DWN-3d8effbc5bMuralResolved

Authentication Error for some SAML SSO users

Partial outage Lasted 36m · started · Mural's page

Level
confirmed
Worst impact
Partial outage
Components
Authentication
Down Index
28of 100

What to do

  • Check whether you use Mural Authentication. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 36m it lasted.

    Anything that failed between 2026-08-04 21:01 UTC and 2026-08-04 21:37 UTC may need a replay.

  • Subscribe to Mural's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 3

  1. identified

    Some customers who access Mural using SAML SSO are unable to login due to an Authentication Error. Our team is working on a fix and this will be implemented as quickly as possible. We’ll provide an update as soon as we know more and at least by 10pm UTC. Please check our status page for the most up-to-date info: status.mural.co

    provider

  2. monitoring

    Update 1 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We're currently monitoring the issue to ensure the fix worked for all users experiencing the issue. Please check our status page for the most up-to-date info: status.mural.co

    provider

  3. resolved

    Update 2 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We now believe the issue is resolved but will continue to monitor throughout the day. Please check our status page for the most up-to-date info: status.mural.co

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-3d8effbc5b

Is Mural still down?

No, this incident was resolved 2026-08-04 21:37 UTC. For Mural's live state, see https://down.guide/mural.

How long did it last?

36m, from 2026-08-04 21:01 UTC to 2026-08-04 21:37 UTC, by the times Mural posted.

What was affected?

Mural named Authentication.

What caused it?

Mural hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

Feed