# Authentication Error for some SAML SSO users

- Provider: [Mural](https://down.guide/mural)
- Level: confirmed
- Impact: Partial outage
- lasted 36m
- started 2026-08-04 21:01 UTC
- Authentication
- id: DWN-3d8effbc5b
- Official page: https://stspg.io/p02p0fbkb4k3

## Updates from Mural
### 2026-08-04 21:01 UTC: identified
Some customers who access Mural using SAML SSO are unable to login due to an Authentication Error. Our team is working on a fix and this will be implemented as quickly as possible. 
We’ll provide an update as soon as we know more and at least by 10pm UTC.
Please check our status page for the most up-to-date info: status.mural.co

### 2026-08-04 21:25 UTC: monitoring
Update 1 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We're currently monitoring the issue to ensure the fix worked for all users experiencing the issue. 
Please check our status page for the most up-to-date info: status.mural.co

### 2026-08-04 21:37 UTC: resolved
Update 2 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We now believe the issue is resolved but will continue to monitor throughout the day.
Please check our status page for the most up-to-date info: status.mural.co

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