# Mural website service interruption - login still available under app.mural.co

- Provider: [Mural](https://down.guide/mural)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 45m
- started 2025-10-20 15:45 UTC
- Website
- id: DWN-65a2b8e0f2
- Official page: https://stspg.io/sg1ffx9284tc

## Updates from Mural
### 2025-10-20 15:45 UTC: investigating
Our www.mural.co web page is currently unavailable. Note that the Mural application is not affected by this and can still be accessed via app.mural.co.
This issue appears to be related to an outage with an upstream provider and we're working with them to restore the web page as quickly as possible.

### 2025-10-20 17:15 UTC: identified
Service on our www.mural.co page is starting to be recovered and we expect full service to be restored shortly.
In the meantime, users attempting to access Mural can continue logging in directly via app.mural.co

### 2025-10-20 18:30 UTC: resolved
Full service to our www.mural.co website has been restored. We'll continue to monitor the situation throughout the day in case any further remedial actions are needed.
We apologize for any inconvenience this may have caused and thank you for your patience whilst we're worked to resolve the issue.
We're pleased to note that our Mural app under app.mural.co was not affected by this incident and users were able to log in throughout this period.

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